Quick PIT Terms of Service

Effective Date: June 26, 2026
Last Updated: June 26, 2026

These Terms of Service (“Terms”) govern your access to and use of the Quick PIT field application, including the Android app, iOS app, web-based field application, and related application features such as login, survey collection, location capture, waiver capture, offline sync, alerts, and in-app messages (collectively, the “Service”).

The Service is provided by Choice Technology Solutions, LLC (“Choice Technology Solutions,” “we,” “us,” or “our”).

These Terms are intended for field app/application end users, including authorized staff, volunteers, administrators, and other individuals who access or use Quick PIT in connection with a Point-in-Time (“PIT”) count.

By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Relationship to CoC agreements and other written agreements

Quick PIT is made available to Continuums of Care (“CoCs”) and participating organizations to support PIT counts required by the U.S. Department of Housing and Urban Development (“HUD”) and community initiatives.

These Terms govern your individual use of the field application as an end user. They do not replace or supersede the contractual relationship between Choice Technology Solutions, LLC and a CoC, participating organization, or other customer.

When Quick PIT is used in an official capacity by or on behalf of a CoC, the applicable Master Services Agreement, subscription agreement, order form, Data Processing Addendum, security addendum, statement of work, or other written agreement between Choice Technology Solutions, LLC and the CoC or customer organization governs the commercial terms, service levels, fees, organizational data-processing obligations, data ownership, support commitments, and other contractual obligations between Choice Technology Solutions, LLC and that CoC or customer organization.

If there is a conflict between these Terms and a signed written agreement between Choice Technology Solutions, LLC and the applicable CoC or customer organization, the signed written agreement controls for the relationship between Choice Technology Solutions, LLC and that CoC or customer organization.

Our Privacy Policy is incorporated into these Terms by reference and explains how information is collected, used, protected, and shared in connection with the Service.

2. U.S.-only use

Quick PIT is intended for use only by U.S.-based Continuums of Care, participating organizations, staff, volunteers, and administrators conducting U.S. PIT counts. The Service is not directed to users outside the United States.

You may not access or use the Service outside the United States unless Choice Technology Solutions has expressly authorized that use in writing.

You may not use the Service in violation of U.S. export-control, sanctions, embargo, or restricted-party laws or regulations.

3. Eligibility and accounts

To use the Service, you must be at least 18 years old and authorized by a CoC, participating organization, or Choice Technology Solutions to participate in, support, or administer a PIT count.

You agree to provide accurate registration information and to keep your information current.

You are responsible for all activity under your account and for keeping your login credentials secure. Do not share your account credentials or allow another person to use your account.

Notify your CoC administrator and Choice Technology Solutions promptly if you suspect unauthorized access to or use of your account.

Quick PIT uses role-based access controls. Different users may have different permissions based on their role, organization, CoC tenant, or administrative status. You agree to use only the access granted to you and not to attempt to access data, accounts, tenants, features, or functions outside your authorization.

4. License to use the Service

Subject to these Terms, Choice Technology Solutions grants you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for the authorized purpose of participating in, supporting, or administering a PIT count.

The Service, including software, interfaces, workflows, designs, trademarks, logos, documentation, databases, and other intellectual property, is owned by Choice Technology Solutions or its licensors and is protected by applicable intellectual property laws.

Except as expressly allowed by these Terms or by written permission from Choice Technology Solutions, you may not:

Copy, modify, adapt, translate, or create derivative works of the Service.
Reverse engineer, decompile, disassemble, or attempt to extract source code, except where this restriction is prohibited by law.
Resell, sublicense, lease, rent, distribute, or commercially exploit the Service.
Remove, obscure, or alter proprietary notices.
Use the Service to build or assist in building a competing product or service.
Access the Service by automated means except through features or interfaces we provide.

5. Acceptable use and handling of count data

The Service may be used to collect sensitive information about people experiencing homelessness, including names, dates of birth, locations, demographic information, household information, disability-related information, veteran status, domestic violence-related information, survey responses, signatures, and in some cases Social Security Numbers.

You agree to handle all count data and respondent information carefully and confidentially.

When using the Service, you agree to:

Use count data only for authorized PIT count, CoC, HUD, HMIS, reporting, quality-control, de-duplication, administrative, or support purposes.
Access and use count data only for the CoC, organization, count, role, and purpose for which you are authorized.
Keep respondent information confidential.
Follow your CoC’s policies, training, privacy notices, consent requirements, and data-handling instructions.
Follow applicable HUD, HMIS, PIT, privacy, security, and recordkeeping requirements.
Enter information accurately to the best of your ability.
Report suspected data errors, duplicate records, unauthorized access, or security concerns to the appropriate CoC administrator or support contact.

You may not:

Use respondent information for personal, commercial, discriminatory, harassing, exploitative, or unlawful purposes.
Contact respondents outside the authorized PIT count or related CoC-approved process unless expressly authorized by the CoC.
Disclose, export, copy, photograph, screenshot, download, print, transmit, or share respondent information except as necessary for the authorized count and as permitted by the CoC, applicable policies, and supported Service features.
Attempt to re-identify individuals except as authorized for CoC-approved de-duplication, HMIS export, quality control, or reporting.
Access data for a CoC, organization, count, location, respondent, or user that you are not authorized to access.
Circumvent authentication, authorization, tenant separation, role-based permissions, App Check, rate limits, security features, or technical controls.
Upload malware, malicious code, unlawful content, or content that violates the rights of others.
Interfere with or disrupt the Service or its infrastructure.
Scrape, bulk-extract, or harvest data except through authorized export features.
Use the Service to harass, threaten, exploit, or harm others.

We may suspend or terminate access immediately if we reasonably believe these rules have been violated or if suspension is necessary to protect respondents, users, CoCs, the public, Choice Technology Solutions, or the Service.

6. Data ownership and privacy

As between Choice Technology Solutions and the applicable CoC or customer organization, survey respondent data and count data are controlled by the CoC or customer organization, subject to the applicable written agreement.

Choice Technology Solutions processes survey respondent data and count data on behalf of the applicable CoC or customer organization as a service provider or processor, as described in the Privacy Policy and applicable written agreements.

You are responsible for ensuring that you have the authority required by your CoC or organization to collect, enter, access, submit, or use information in the Service.

The Privacy Policy explains how Choice Technology Solutions collects, uses, protects, and shares information in connection with the Service.

7. Not an emergency or crisis service

Quick PIT is not an emergency response, 911, medical, behavioral health, law enforcement, or crisis-intervention service.

The Service is designed to support PIT count data collection and related count administration. It is not designed or intended to dispatch emergency services, provide medical or behavioral health care, provide crisis counseling, provide law enforcement response, or ensure personal safety.

Users should contact emergency services, 911, local crisis resources, mobile crisis teams, law enforcement, medical providers, supervisors, or other appropriate local resources when immediate safety, medical, behavioral health, violence, exploitation, or crisis concerns arise.

Do not rely on Quick PIT as the sole method for reporting or responding to emergencies or urgent safety concerns.

8. Third-party services

The Service may rely on third-party services that have their own terms and privacy policies, including:

Google Cloud Platform, Firebase, and related Google services for hosting, authentication, database, functions, storage, crash reporting, messaging, App Check, maps, analytics, and reCAPTCHA or similar bot-prevention.
Apple, Google, and Microsoft sign-in services.
Amazon Web Services, including Amazon SES, for transactional email.
Mapping or geocoding services, which may include Google Maps Platform or OpenStreetMap-related services.
Other infrastructure, monitoring, security, support, or application-service providers.

We are not responsible for third-party services that we do not control. Your use of third-party services may be subject to their own terms, policies, and technical requirements.

9. Availability, connectivity, and updates

Certain Service features require an active internet connection over Wi-Fi or a mobile network. The field application may provide offline functionality and sync when connectivity becomes available.

We are not responsible for reduced functionality, failed sync, delayed sync, location inaccuracy, unavailable maps, failed notifications, battery drain, data charges, roaming charges, device limitations, or other issues caused by connectivity, device condition, operating system settings, user permissions, mobile carrier limitations, or circumstances outside our control.

If you use the Service over a mobile network, your carrier’s terms and fees may apply. If you are not the bill payer for the device, you are responsible for ensuring you have the bill payer’s permission.

We may update, modify, suspend, or discontinue the Service or any feature at any time. You agree to install updates when offered so the Service continues to function properly. We do not guarantee that the Service will always be compatible with every device, browser, operating system, or version.

10. Fees

Field app access for authorized users is generally provided through a CoC’s or organization’s arrangement with Choice Technology Solutions.

Any fees, subscriptions, payment obligations, service levels, support commitments, renewal terms, or purchasing obligations are governed by the applicable written agreement between Choice Technology Solutions, LLC and the CoC, participating organization, or customer organization.

We will not charge individual field app users for the Service without making clear in advance what is being purchased.

11. Data accuracy and no independent verification

The Service is a tool for collecting, organizing, syncing, and exporting information entered by authorized users. Choice Technology Solutions does not independently verify the accuracy, completeness, truthfulness, eligibility, location, identity, or legal status of information entered by users or provided by respondents.

You are responsible for entering information accurately to the best of your ability and following your CoC’s instructions for corrections, duplicates, incomplete responses, or data-quality issues.

Mapping, GPS, geocoding, reverse-geocoding, and address information may be approximate or inaccurate and should be reviewed according to CoC procedures.

12. Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, accurate, complete, or available at all times, or that data, maps, geocoding, messages, notifications, exports, or information provided through the Service will be accurate, complete, timely, or reliable.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Choice Technology Solutions and its owners, officers, employees, contractors, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, goodwill, business opportunity, or reputation, arising out of or relating to your use of or inability to use the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of:

The amounts paid to Choice Technology Solutions for the Service in the twelve months before the event giving rise to the claim, if any; or
One hundred U.S. dollars ($100).

Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Choice Technology Solutions and its owners, officers, employees, contractors, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

Your violation of these Terms.
Your misuse of the Service.
Your unauthorized access to or use of count data or respondent information.
Your violation of applicable law or the rights of another person or organization.
Information you enter, upload, submit, disclose, export, or misuse through the Service.

This indemnification obligation does not apply to the extent a claim arises from Choice Technology Solutions’ own gross negligence or willful misconduct.

If you are using the Service on behalf of a government entity, public-sector entity, or organization that is legally prohibited from accepting indemnification obligations, this section applies only to the extent permitted by applicable law and the applicable written agreement.

15. Suspension and termination

We may suspend or terminate your access to the Service, with or without notice, if:

You violate these Terms.
We reasonably believe your account has been compromised.
We reasonably believe suspension is necessary to protect respondents, users, CoCs, the public, Choice Technology Solutions, or the Service.
Your CoC or organization requests that your access be suspended or removed.
The applicable customer agreement expires or terminates.
Suspension or termination is required by law or permitted under an applicable written agreement.

You may stop using the Service at any time.

Upon termination, the license granted to you ends, and you must stop using the Service. If requested, you must delete the application from your device and return or delete any respondent information in your possession according to your CoC’s instructions.

Sections that by their nature should survive termination will survive, including Sections 4, 5, 6, 7, 11, 12, 13, 14, 18, and 19.

Return, retention, deletion, or export of count data following termination is governed by the applicable written agreement between Choice Technology Solutions, LLC and the CoC or customer organization, and by the Privacy Policy.

16. Apple App Store and Google Play

If you download the application from the Apple App Store or Google Play, your use of the application is also subject to that store’s terms and policies.

You acknowledge that these Terms are between you and Choice Technology Solutions, not Apple or Google, and that Apple and Google have no obligation to provide support or maintenance for the application.

Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as related to your use of the iOS application.

You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

17. Changes to the Service or these Terms

We may update these Terms from time to time. If we make changes, we will post the updated Terms and update the effective date or last updated date.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms.

We may also update, change, suspend, or discontinue the Service or any feature at any time, subject to any applicable written agreement between Choice Technology Solutions, LLC and the applicable CoC or customer organization.

18. Governing law and dispute resolution

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules.

Before filing any claim, you agree to first contact us at [email protected] and attempt in good faith to resolve the dispute informally for at least 30 days.

If the dispute is not resolved informally, you and Choice Technology Solutions agree that the claim will be brought exclusively in the state or federal courts located in South Carolina, and you consent to the personal jurisdiction of those courts.

The prevailing party may be entitled to recover reasonable costs and attorneys’ fees to the extent permitted by law.

If you are using the Service on behalf of a public-sector or government-funded organization that is legally prohibited from accepting this governing law, venue, or dispute-resolution provision, this section applies only to the extent permitted by applicable law and the applicable written agreement.

19. General

These Terms, together with the Privacy Policy and any applicable written agreement, are the entire agreement between you and Choice Technology Solutions regarding your end-user use of the Service.

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

Our failure to enforce a provision is not a waiver.

You may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, internet or carrier outages, cloud-provider outages, labor disputes, governmental actions, emergencies, civil unrest, cyberattacks, or other events outside our reasonable control.

We may provide notices to you through the Service, by email, or through other reasonable means.

20. Contact

Questions about these Terms? Contact:

Choice Technology Solutions, LLC
Phone: 843-608-8868
Email: [email protected]
Web: quickpit.app/support